FAQs
# **How Long Will It Take for Me to Get My Items?**
From the moment you place your order, there are two steps that commence:
## **Processing Time**
This includes order verification, quality check, and packaging. All orders are sent to the manufacturer for dispatch within 24 hours after the order is placed. The manufacturer and postal service process the orders, which takes an additional 2–4 days.
## **Shipping Time**
This refers to the time it takes for items to be shipped from our warehouse to the destination. Items are shipped directly from our suppliers and will take approximately:
- **3-9 days** to reach customers within the United States
- **7-10 days** to Europe
- **20-25 days** to the rest of the world
# **What Happens if I Order More Than One Item?**
Some items may arrive together, while others might arrive separately.
# **Can I Return My Items?**
Our policy lasts 30 days. If 30 days have passed since your order was received, unfortunately, we cannot offer you a refund or exchange.
To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging. The customer is responsible for covering any shipping charges to return items.
If your item is damaged or faulty, please get in touch with us.
# **Will I Have to Pay Customs on My Items?**
This varies from country to country. The customer is responsible for any customs charges that may arise.
# **Is Your Website Safe to Use?**
Yes, of course! We use SSL (Secure Socket Layer) technology to ensure that all of your data is encrypted and kept safe at all times.
From the moment you place your order, there are two steps that commence:
## **Processing Time**
This includes order verification, quality check, and packaging. All orders are sent to the manufacturer for dispatch within 24 hours after the order is placed. The manufacturer and postal service process the orders, which takes an additional 2–4 days.
## **Shipping Time**
This refers to the time it takes for items to be shipped from our warehouse to the destination. Items are shipped directly from our suppliers and will take approximately:
- **3-9 days** to reach customers within the United States
- **7-10 days** to Europe
- **20-25 days** to the rest of the world
# **What Happens if I Order More Than One Item?**
Some items may arrive together, while others might arrive separately.
# **Can I Return My Items?**
Our policy lasts 30 days. If 30 days have passed since your order was received, unfortunately, we cannot offer you a refund or exchange.
To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging. The customer is responsible for covering any shipping charges to return items.
If your item is damaged or faulty, please get in touch with us.
# **Will I Have to Pay Customs on My Items?**
This varies from country to country. The customer is responsible for any customs charges that may arise.
# **Is Your Website Safe to Use?**
Yes, of course! We use SSL (Secure Socket Layer) technology to ensure that all of your data is encrypted and kept safe at all times.